final note

Binding contract - order process

The goods displayed in our online shop do not constitute a binding offer, but only a non–binding online showroom of our range of goods.

You may select items from our range of goods. By clicking on the “add to shopping cart” button, these goods will be added to your "shopping cart". After inserting your personal data and by clicking the “send order” button in the shopping cart, you submit a tentative order to buy the selected goods.

As soon as we accept this tentative order, your order forms a binding contract of sale between you and us.

Before confirming the order, you can review and amend your order details any time by clicking on the “shopping cart”. During the 4 steps of the order process, you can check if all details are correct and change them if necessary.

By clicking the "BUY NOW" button, you are placing a binding order for the goods in the shopping cart. After receiving your order, an order confirmation will be sent automatically to the email address you provided in your order. This email includes a summary of your order details and also constitutes the acceptance of your tentative order and forms a binding contract. If your e-mail address is missing or invalid, the binding contract is formed at the moment you receive the goods. We are able to accept your tentative order within 7 days.

Orders in our online shop form a binding contract with
 
ALBERT KREUZ GmbH
General Manager: Uwe Schmidt
located at : Rheinstr. 10a, 14513 Teltow, Germany
Local Court: Reg. Nr.  HRB 21434

VAT Nr. : DE260949538

Legal address:
ALBERT KREUZ GmbH
Rheinstr. 10a
14513 Teltow
Germany
 
Regulation Authority:
City Council Teltow, Trade Office
Postdamer Str. 47/49, 14513 Teltow, Germany
 
Contact:
Tel +49 3328 3310370
Fax +49 3328 3310371
E-Mail: [email protected]


Return policy

According to the distance selling regulations, you have the right to cancel the binding contract within a seven-day cooling off period from the date you receive the goods. During this time you are entitled to examine the goods as you might do in a shop. If you change your mind, your are allowed to cancel the purchase regardless of the reason for return and receive a full refund within 30 days of returning the goods. You are liable for the costs of returning the goods.

However, the seven-day cooling off period does not apply in the following situations:

- The goods you ordered were customized for you

- The goods are no longer in the same condition as when they were delivered
In order to exercise your right to cancel, you must provide notice of cancellation in writing,

- by mail:
ALBERT KREUZ  GmbH
Rheinstr. 10a
14513 Teltow, Germany

- by fax : 0049 3328 3310371

- by e-mail: [email protected], www.albert-kreuz.com.

If you cancel your order by returning the goods, you need to send them directly to our shipping and handling service:

Albert Kreuz GmbH / RETOUREN
c/o VDS Versand- und Daten Service
Schlossstraße 53
7412 Herzberg
Germany

If your goods are faulty or do not meet the description given on our website, please contact us as soon as possible at [email protected] or by fax to 0049 3328 3310371. Please return the faulty goods to our shipping and handling service (see address above). We will sent you a replacement if available. Alternatively, we will issue a full refund (including delivery costs).

The right to cancel is applicable only to end consumers and not to business traders.

Storage of the contract data
 
We save your order and the data you provide during the order process. If you want to print your order, please use the print function in step 4 of the order process. When you confirm your order by clicking the “send order” button in step  4 of  the order process, the following message will appear on the screen “Thank you for your order on ALBERT KREUZ shop”. You can now print your order including all data you entered. After completing this step, the data is no longer available. If you entered a valid e-mail address, you will receive a confirmation of your order by e-mail which contains all data you entered.


Notice regarding packaging regulations

Our company is affiliated to Landbell AG, Mainz (customer ID: 4102578), the nationwide recycling and returning company. In this way we comply with the Regulations on packaging defined by the German law § 6 VerpackV, relating to the  packaging of products  sent directly to the consumer.

For more information, see www.landbell.de