Return policy

Rücksendung Unterwäsche

Return policy

We want our customers to always be satisfied. Therefore, in addition to the legal right to cancel, we offer a voluntary extended return policy. You can return your items within a 30-day cooling off period from the date you received the them.

During Christmas season, items shipped between November 1 and December 31 may be returned until January 31 of the following year. The voluntary 30-days return policy will start again from January 1 of the following year.

You are liable for the costs of returning the goods if your country does not apply for free returns. For more information about free returns, please check on our returns step by step page.

However, the 30-day cooling off period does not apply for the following situations:

  • The items ordered were customized for you
  • The items are no longer in their original condition as when delivered

If you cancel your order by returning the items, you need to send them at your costs to our shipping and handling service center:

Albert Kreuz GmbH / RETOUREN
c/o VDS Versand- und Daten Service
Schlossstraße 5
37412 Herzberg

If your goods are faulty or do not meet the description given on our website please contact us at your earliest convenience at [email protected]. We will contact you and provide a return label, send a replacement if available or alternatively we will issue a full refund for the items (including delivery charges).

The right to cancel is applicable only to end consumers and not to business traders.

We apply German law. We exclude the United Nations Convention on Contracts for the International Sale of Goods (CISG)